Wadi eSIM Refund Policy
At Wadi eSIM, we’re committed to giving you a smooth, reliable connectivity experience wherever you travel. That said, we understand that sometimes plans change or issues come up. Our support team is available 24/7 to help with any questions or refund requests.
📩 wadiesim@gmail.com or use our contact form.
Please review the refund policy below.
Refund Period
3 days from the date of purchase
Conditions for a Refund
1. Unused Service
You are eligible for a full refund if:
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The eSIM has not been installed or activated
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No data has been used
Important:
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Refund requests must be submitted within 3 days of purchase.
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If your device does not support eSIM, a refund can be issued.
2. Connection Issues
If you experience connectivity problems caused by Wadi eSIM or our network provider:
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You may be eligible for a partial or full refund
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Issues must be reported immediately when they occur
Note:
Refunds are not guaranteed if the issue is reported after your trip has ended.
3. Incompatible or Locked Devices
If your device is:
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Not eSIM-compatible, or
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Carrier-locked
And the eSIM has not been activated or used, you may request a refund.
Requirements:
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Proof of incompatibility or lock (e.g., screenshots)
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Refund request must be submitted within 5 days of purchase
Processing Fees
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A $3 USD processing fee will be deducted from each refund.
Refund Process
Step 1: Contact Us
Reach out via WhatsApp, live chat, or email.
Step 2: Provide Details
Share your order information along with any required screenshots or documents.
Step 3: Approval & Processing
Once approved, refunds are processed within 5–10 business days to the original payment method.
Step 4: Alternative Method
If the original payment method is unavailable, store credit will be issued instead.
Steps to Request a Refund
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Contact support via WhatsApp, chat, or email
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Your request will be reviewed carefully
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Once approved, the refund will be issued within 5–10 business days